Our Customers, Our Hero
frequently asked questions
Are you a fully licensed and insured plumbing company operating near Morristown, NJ?
Yes, we hold a current Master Plumber License and carry comprehensive business liability insurance for all residential and commercial plumbing work in the Morristown, NJ 25-mile service radius.
What specific specialized plumbing certifications do your technicians hold?
Our technicians are certified in critical areas including backflow prevention testing and repair, and advanced techniques like trenchless sewer repair and gas line installation, ensuring high-quality, specialized service.
How long has your company been providing plumbing services in the Morristown, NJ area?
We have been serving the local community, offering reliable plumbing solutions within the 25-mile Morristown area, establishing a strong reputation for expertise and customer service.
Do you handle both residential plumbing needs (home) and large-scale commercial plumbing projects (business)?
Absolutely. We are experts in both residential plumbing services (e.g., faucet repair, water heater replacement) and complex commercial plumbing systems (e.g., grease traps, large-scale drain cleaning).
Can you provide references for similar commercial or high-value residential projects you have completed?
We are happy to provide recent references, especially for specialized work like whole-house repiping or complex commercial sewer line repair, demonstrating our track record of successful project completion.
What is your pricing model? Do you charge hourly or offer upfront, flat-rate pricing?
We exclusively offer transparent, upfront, flat-rate pricing that does not change mid-job. Our customers appreciate knowing the total plumbing service cost before any work begins.
Do you offer tiered pricing options so I can choose what’s best for my budget and needs?
Yes, we offer tiered plumbing solutions (e.g., Good, Better, Best) for major services like water heater installation or toilet replacement, giving you flexibility and choice for your property.
What is the warranty or guarantee on your plumbing workmanship?
We stand behind all our work with a comprehensive 1-year free guarantee on workmanship for every single service, from a minor leak to a full boiler replacement.
Are there any trip charges or hidden fees associated with your initial service call?
Our pricing structure is designed to be fully transparent. We will clearly communicate any service fees before dispatching a technician for a standard or emergency plumbing service call.
Do you offer financing options for expensive plumbing repairs, like a new sewer line?
While we focus on competitive flat-rate pricing, please inquire with our office about potential financing partners or payment plans for large investments like main water line or sewer pipe repair.
Do you offer 24/7 emergency plumbing service, especially outside of regular business hours?
Yes, we provide genuine 24/7 emergency plumbing services for both residential homes and commercial businesses within the entire Morristown, NJ 25-mile radius, including holidays and weekends.
What is your typical response time for an urgent plumbing emergency?
We prioritize urgent calls. Our goal is to dispatch a licensed emergency plumber to your Morristown, NJ area location as quickly as possible to mitigate damage from issues like a burst pipe or major leak.
If I have a major basement flood or water leak right now, what is the first step I should take?
Immediately locate your main water shut-off valve to stop the flow. Then, call our 24/7 emergency dispatch team immediately for professional assistance with the water damage cleanup and leak repair.
Are you experts in trenchless sewer line repair and replacement?
We specialize in trenchless plumbing technology, offering less invasive and often more cost-effective methods like pipe lining (CIPP) and pipe bursting for your sewer line replacement needs.
Do you use video inspection cameras to diagnose drain and sewer line problems?
Absolutely. We utilize state-of-the-art sewer camera inspection technology to accurately locate and diagnose obstructions, breaks, or root intrusions in your drain lines before recommending repairs.
Can you handle gas line installation and repair, and what safety precautions do you take?
Yes, we are fully certified and experienced in all aspects of natural gas line installation, repair, and leak detection. Safety is our top priority, adhering strictly to all New Jersey codes.
What type of water heater do you recommend (Tankless vs. Traditional) for my specific property?
We install and service all types of units, including high-efficiency tankless water heaters (for endless hot water) and traditional storage units, providing a customized recommendation based on your usage and budget.
Do you offer hydro-jetting services for commercial kitchens and severe drain clogs?
Yes, our powerful hydro-jetting service is highly effective for clearing severe blockages, grease buildup in commercial kitchens, and scaling in long-term drain cleaning applications.
Are you able to locate and fix slab leaks or difficult-to-find underground leaks?
We use specialized electronic leak detection equipment and techniques to accurately pinpoint and repair hidden slab leaks and water main breaks with minimal disruption to your home or business foundation.
Will your plumbers clean up the work area after the service is complete?
Yes, our professional team is committed to leaving the job site clean. We treat your property with respect, ensuring thorough cleanup after any plumbing repair or installation.
Do your technicians arrive in marked company vehicles and wear uniforms?
Absolutely. All of our technicians drive clearly marked company vehicles and wear distinct uniforms for easy identification, reflecting our professionalism and commitment to customer security.
What preventative maintenance plans do you offer for my home or commercial building?
We offer comprehensive plumbing maintenance agreements designed to proactively inspect and maintain your system, preventing costly emergencies like a backed-up sewer or furnace issue.
How do you ensure the safety and security of my property during a plumbing job?
Our licensed and fully vetted technicians are trained to follow strict safety protocols, especially when working on gas lines or in sensitive areas, ensuring the utmost security for your home or business operations.
If the repair requires opening up a wall, do you handle the drywall or coordinate with a contractor?
For extensive plumbing system repairs, we focus on restoring the plumbing function. We can provide recommendations for trusted general contractors to handle the drywall repair and cosmetic restoration.
What steps do you take to protect my floors and belongings during the service?
Our technicians utilize floor covers, drop cloths, and protective barriers to ensure your floors, furniture, and surrounding areas are protected throughout the entire plumbing service process.
Can you help me choose and install a new appliance, like a dishwasher or garbage disposal?
Yes, we provide full plumbing appliance installation services, including proper hook-up for dishwashers, garbage disposals, ice makers, and washing machines.
Do you perform water quality testing and install water softening or filtration systems?
We can address water quality issues by installing and servicing various systems, including whole-house water filtration systems and water softeners, to improve the taste and safety of your water supply.
How do you keep me updated on the status and progress of a larger commercial project?
We maintain clear and consistent communication through a dedicated project manager, providing regular updates on milestones, ensuring your commercial plumbing project remains on schedule and on budget.
Do you handle general plumbing repairs like leaky faucets, running toilets, and fixture replacements?
Yes, our team handles all general plumbing repair and maintenance tasks, ensuring you get the same high-quality service for a small leaky faucet as you would for a large sewer replacement.
Do you carry common parts in your service vehicles to ensure same-day repairs?
Our service vehicles are fully stocked with a wide range of common parts and specialized equipment to maximize the chance of completing your plumbing repair on the first visit, saving you time and money.