How Sidekick Plumbing collects, uses, and protects customer information.
Last updated: July 3, 2026
Sidekick Plumbing Inc. ("Sidekick Plumbing," "we," "us," or "our") provides residential plumbing services in New Jersey. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, book service online, call, text, email, or otherwise communicate with us.
We may collect your name, phone number, email address, service address, billing address, appointment details, service request details, photos or videos you upload, message history, call details, estimate and invoice information, payment status, and other information you choose to provide.
Our website and booking tools may also collect technical information such as IP address, browser or device details, pages visited, referral source, and timestamps. If you use online booking, we may store the date, time, and method of your SMS consent.
We use information to respond to inquiries, schedule and provide plumbing services, prepare estimates and invoices, send appointment and technician updates, communicate by phone, email, and text, maintain customer records, improve our services, protect against fraud or misuse, and comply with legal obligations.
If you provide your mobile number and consent to text messages, you agree to receive service-related SMS or MMS messages from Sidekick Plumbing. These may include booking confirmations, appointment reminders, technician updates, estimate or invoice follow-up, customer support, and replies to messages you send us. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. You may request help by replying HELP or contacting us at (973) 397-5347 or [email protected]. Consent to receive text messages is not a condition of purchasing services from us.
We do not sell, rent, or share mobile numbers or SMS opt-in consent with third parties for their marketing or promotional purposes.
We may share information with service providers that help us operate our business, including hosting, scheduling, customer management, communications, payment processing, analytics, and professional services. These providers are permitted to use information only as needed to provide services to us. We may also disclose information when required by law, to protect our rights or safety, or in connection with a business transfer.
If you upload photos or videos through online booking, we use them to understand the plumbing issue, prepare for the visit, estimate work, and maintain records related to your service request. Please avoid uploading sensitive personal information that is not needed for the plumbing issue.
We use reasonable administrative, technical, and physical safeguards to protect customer information. No method of transmission or storage is completely secure. We retain information for as long as reasonably necessary for business, warranty, legal, tax, accounting, and compliance purposes.
You may contact us to request access, correction, or deletion of your information, subject to legal and operational limits. You can opt out of SMS by replying STOP, and you can unsubscribe from marketing emails if we offer them in the future.
Our services are intended for adults and homeowners or authorized property representatives. We do not knowingly collect personal information from children under 13.
Questions about this Privacy Policy can be sent to [email protected], by phone at (973) 397-5347, or by mail to 55 Madison Ave Suite 400, Morristown, NJ 07960.
